I spent a whole week through new years eve 2021 in this hotel. The service was outstanding from the reception, the spa, the rooms...etc I was very impressed...

I spent a whole week through new years eve 2021 in this hotel. The service was outstanding from the reception, the spa, the rooms...etc I was very impressed with the catering service whether the breakfast or dinner. Hassna was amazing. She is very welcoming, smiling all the times, and making me feel like home. She always explains what's on the menu and her professionalism is outstanding. Zakaria one of the servers was amazing as well. He was very helpful always welcoming with the biggest smile. I will definitely come back again. Thank you all.

Awesome staff from the front desk to security!! Bary Moad at the front kept me calm when I lost my phone in a taxi on the way back to the hotel. Used his...

Awesome staff from the front desk to security!! Bary Moad at the front kept me calm when I lost my phone in a taxi on the way back to the hotel. Used his own phone to keep calling mine even after his work hours. His dedication to his job is admirable. Well done team!! Many thanks!

Hotel is beautiful. Service is great. There is a great variety of food to eat. It is clean. I went to hammam and spa and had a great experience. Pool...

Hotel is beautiful. Service is great. There is a great variety of food to eat. It is clean. I went to hammam and spa and had a great experience. Pool is humungous but the water was cold. There are plenty of lounge chairs and umbrellas and a snack bar by the pool. the only thing that bothered me was the smell coming out of the bathroom, but if the lid was kept closed, it was fine. I had a nice balcony and a pleasant stay.

Having read the reviews I was a little apprehensive about the hotel but all that went as soon as we arrived. The hotel is about 10 mins drive from the...

Having read the reviews I was a little apprehensive about the hotel but all that went as soon as we arrived. The hotel is about 10 mins drive from the airport & very nicely presented on the outside as well as inside. I was allocated a spacious double room overlooking the car park & road it wasn't too noisy, but bear in mind you are on the flight path route so some mornings there are planes about 7am. The staff are very friendly but it would be good to be given some information on amenities in the hotel on arrival as there is no information in the rooms. You can change money at reception & there is also a cashmachine located in the lobbyThe room was very clean & lots of wardrobe space, bathroom was nice but quite a high step to get into the bath for a shower. Shower was always hot & good pressure. There is a fridge in the room but not kettleThe breakfast was brilliant, such a variety, would try & avoid the 9am rush though. We ate once in the restaurant for the evening, was expensive for a buffet selection. The Thai wasn't open so can't comment on that one. We had lunch at the snack bar a couple of times, it was basic but nice if you want something quick like a sandwich.The pool is lovely but not heated, quite a shock to the system! Sunbeds & towels go quite quickly & if you want all day sun then stick to the reception side of the pool. There is a resident dj, he played some quite chilled ibiza type music except on Friday, then it was Arabic disco!! The gardens are beautifully maintained around the poolThere is a shop across the road for water & snacks and further along the road a really nice shopping mall (can recommend the Italian for a meal!) There is also a big carrefour inside as well. Outside the hotel are taxis, a lot easier to get to the medina which is about 15 mins drive. Thoroughly enjoyed my stay at this hotel.

Lovely hotel and great location. Only 5mins in a taxi from the airport, as well as into the main areas of the city. Staff are very helpful and will help...

Lovely hotel and great location. Only 5mins in a taxi from the airport, as well as into the main areas of the city. Staff are very helpful and will help you to arrange trips around the city. Across the road there is a small shop with most necessities that you may need. In the other direction, a 10mins walk away there is a small shopping centre with restaurants and Carrefour.

Hotel and restaurants were great but the Hamam at their spa was the worst ever!! Beware, do not go to their spa! Our therapists asked for their tips! Out...

Hotel and restaurants were great but the Hamam at their spa was the worst ever!! Beware, do not go to their spa! Our therapists asked for their tips! Out Hamam/scrub came with a fifteen minute massage, which we did not receive!!! It wasn’t even a full five minutes worth! We asked for a longer massage at the booking and they would not accommodate! Horrible experience in the spa!!